International students’ Ombudsman in Australia

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Right demands for the right reasons:I agree!

http://www.theaustralian.news.com.au/story/0,25197,26111338-12332,00.html

“The Greens have called for an education commission to oversee immigration requirements, quality, monitoring and compliance, a parliamentary secretary for overseas students and an ombudsman. National Union of Students president David Barrow urged universities and colleges to follow the Australian National University and guarantee a bed to first-year students.” HES, The Australian Newspaper, dated 24th Sept, 2009.

We have been saying similar things for a while. Please look at the relevant items in my BLOG.

Will Hon Ms Julia Gillard look into it?

 I hope so.

Dr Yadu Singh/Sydney/24th Sept, 2009

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International students’ ombudsman in Australia: a necessity we can not ignore!

I am actively involved with the troubles of some of the Indian students in Sydney. Many other Indian Australians are also doing what they can do. I have had lots of interactions with ex-students of a Flying school. Their stories are heart-moving. They came to Australia to train as pilots and then return to India to take up jobs with the airlines there. Some had jobs lined up with King Fisher airlines. Everything was going well until sometime later when they had some serious troubles in their training. The complaints were made to the relevant authorities but not much seems to be happening. Some of them have paid full tuition fees but have not received the required training. It was hoped that their problems would be resolved with the intervention of DEEWR/VETAB but that has remained a “hope” only.

We also know the stresses and troubles of the students of Sterling college, Sydney and some other schools in Melbourne and Sydney. They are dealing with Australian Council of Private Education and Training  [ACPET] and DEEWR but the progress has been slow so far.

Some students suffer exploitation at the hands of the owners of the schools and the employers, some of whom have been known to pay below-award wages, mostly as cash and sometime, not paying anything at all. The worst of all these is the fact that some employers are of Indian background.

Indian students, no doubt, have many genuine problems and exploitation is the name of the game in regards to students.

If we, the long term resident Indians have the same issues, we would be able to fight against these matters by approaching the relevant bodies/institutions or taking the legal recourse.

The same avenues for the redressing of the problems are open to Indian students but they will remain options only on paper. 

Many Indian students do not have access to the money which would be needed to mount a legal challenge in a court as the legal fees are very high in Australia. Also, the opposite parties will invariably have more money or “Financial might” which can be misused against the students. I have seen the clear examples of the misuse of financial might in some cases recently.

One student from India had a situation of this nature. The school owner did misuse the financial might but we could not do much.

Students have several problems and will continue to have problems. Providers and consumers will continue to have problems and conflicts re services, training, fees and exploitation.

International education generate $15.5 Billion for Australia. Indian students do so in the tune of $2.75-3 Billion. International education is the third largest source of earning for Australia.

Australia should look after the “Hen which gives the golden eggs” by doing everything which will encourage the students to keep coming to Australia and have a generally happy experience which is free of exploitation.

We have thought about these issues seriously. We can not find any other option except the establishment of the “International Students’ Ombudsman”.

It is about time that the managers of International Education Australia [IEA] put their thinking caps on and start the process of setting up the “International Students’ Ombudsman”.

Dr Yadu Singh

Sydney/04/09/09

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Committee’s Strategies for Indian Students’ Issues in Australia

No doubt, our students have several significant issues and these issues have been raised with Governmental and Police authorities here. We are very confident about serious actions in these matters. There is no choice here because the International education industry in Australia worth $16 Billion [about $2-3 Billion from Indian students] is at risk if prompt actions are not implemented.

As you may know, a community committee has been formed in consultation with Indian Consul General, Sydney to help tackle these issues. The committee members are Harry Walia, Vish Viswanathan, Stanley D’Cruz, Shubha Kumar and Yadu Singh [Coordinator].Following is a brief description of issues and proposed action plans by the committee.

These issues are;

1.                     Safety and Security:

 

Brief Details:

Several cases of robbery & bashings of Indian Students in Sydney.

 

Proposed Action Plan

 

  • Educate students to REPORT the incidents to NSW Police. Reporting does not affect their VISA.
  • Lobby with Councils for a better lighting around Railway stations, car parks and  alleys etc
  • Lobby with the local councils for the installation of CCTV for surveillance of crimes
  • Liaison with NSW Police re under-cover policing, more visibility and patrolling in hot-spots
  • Educate the students  to be street-smart and be aware of their  surroundings
  • Employers have a duty of care and must arrange them to be dropped off at their apartments if it is beyond 10 PM
  • Explore the issues involving “Work-cover” matters in case of injury/assaults

 

2.                     Accommodation for Indian Students

 

Brief Details:

No assistance on arrival. Many students forced to share crowded apartments and Poor treatment by rental agents

 

Proposed Action Plan

 

  • Lobby with authorities re the provision of 3-6 months accommodation which must be organised by education providers at the market cost

 

  • Lobby with Immigration regarding  this requirement [Visa must not be issued unless accommodation confirmed]

 

3.                     Quality of training:

 

Brief details:

 

Many students are exposed to poor quality of training by educational service providers & shady, shonky or bogus institutions.

 

Proposed action plan:

 

  • Accreditation authorities/bodies to audit the quality of training randomly and frequently
  • Lobby with respective Govt. Agencies to take proper actions on proved cases
  • Surveys from the present/past students re the quality issues [anonymously]
  • Effective and prompt action by DEEWR/ACPET re alternate placement in schools/institutions or refund of the tuition fees if the educational provider goes out of business

 

4.                     Exploitation of Indian students:

 

Brief details:

 

Indian students are exposed to exploitation of all kinds & bullying in part time employment or by educational service providers. They are getting below-award wages in many cases. Some Indian employers are also involved in this type of exploitation.

 

Proposed action plan:

 

  • To advise & educate students about their RIGHTS in Australia
  • To educate them re the appropriate agencies to deal with such matters
  • To encourage/facilitate genuine students’ associations which are largely run by students themselves, not business people with hidden agenda and purposes.

 

  • Indian community leaders to understand the “conflict of interests” concept when taking the leadership role in students’ matters. They must stay out from a leadership role if they are involved with any business involving students [schools or consultancy].   
  • To lobby for establishing an  overseas Students’ Ombudsman

 

5.                              Health Cover, other appropriate insurance matters and  emergency insurance:

 

Brief details:

 

Lack of proper/current Insurances and coverage by some students, particularly when they are on bridging Visa

 

Proposed Action plan:

 

  • Pre arrival Information package-in India
  • Lobby with government agencies re the need for the medical cover and emergency including death insurance.
  • Proper medical insurance including death insurance must be a condition for the Visa and such cover must be current at all times during the stay in Australia

 

6.                Social issues:

 

Brief details: poor communication, insufficient participation in local community events & meetings and poor public behaviour in many cases

 

Proposed action plan

 

  • Communication/education through community Radio, TV, newspapers and website.
  • Encourage participation of students in community events
  • Accept that we are the ambassadors of India
  • Know what is expected in every situation.
  • Encouraging and promoting “when in Rome, do as Romans do” policy for our students
  • www.indianstudents.net.au will be launched very soon with info on Australian rules/regulations, Australian ways, expected behaviour and rights/obligations [There is now sufficient information in these matters in High Commission of India, Canberra and Australian Gov websites]

 

7. Brief details: Indian students are unaware how to deal with emergency situations

 

Proposed action plan:

 

  • To provide information packages on service providers and counselling services
  • Look into possibility of a Community Helpline for non-emergency matters
  • Set up a website and link it to the Indian High Commission/CGI

 

8.   Develop the Indian media leadership group for students’ and community issues. This would give an opportunity to exchange views, form strategies and execute them effectively. India Media group will help in dissemination of the information. We recognise that we need a good relation with Indian and Australian media to be able to do an effective advocacy of Indian students’ issues with various Gov agencies and relevant stake-holders.

 

9.   To set up an INDIAN Students’ Emergency assistance and BENOVALENT FUND

 

10. To seek actively sincere and genuine community members and students for the continuation of the outlined tasks. Most times, Indian community members are aware about the exploiters from our own community. We must take it as our social/community responsibility to do a social boycott of such exploiters. We believe that exploitation of Indian students by Indian community members is the lowest of low and a despicable behaviour.

 

11.  To lobby for some transport concession.It is available all over Australia except NSW and Vic. It would encourage more use of public transport which might also reduce the assaults/robberies of students.

 

12.  To bridge the gap between Indian students and established Indian Australians by reaching out to Indian students, inviting them to social gatherings, mentoring them and providing help whenever practicable/possible.

 

 

 

 

Dr Yadu Singh

Co-ordinator

singhyadu@gmail.com

 

**PS: 29/8/09

[1]. The above mentioned committee had prepared its report and forwarded its recommendations to the relevant authorities.

[2]. After completing its job, the committee had dissolved itself at the end of June 2009 and communicated its decision to the Consul General on 1/7/09.

[3]. This report is being published with the purpose of making the community aware of its contents.

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Indian students in Australia:Fix the ills of international education!

There have been several reports about the assaults of the Indian students in Australia. These attacks have been called “Racist attacks” by the Indian media in India and some people in Australia. I do not agree with the “racist tag” for these attacks. I, like others, however condemn them and have asked the Police authorities to take effective actions to stop these attacks. 

The students’ issues are multi-dimentional and the stategy to tackle them has, by logic, to be multi-dimentional.

Following write-up will describe what should be done.
FIX THE ILLS OF THE INTERNATIONAL EDUCATION IN AUSTRALIA
 
31/7/09
 
You would have seen what was in the INSIGHT [SBS] and FOUR CORNERS [ABC] about International education recently. You would have also seen what was published on this matter in SMH and The Australian recently. Whatever is there is not pretty in regards to the International education. Rorts and scams are aplenty. Exploitation of students is the rule rather than the exception. Exploitation is happening in multiple fronts, starting from the agents in overseas countries and going to the schools and employments in Australia. There is no guarantee which certificate is genuine and which is worthless. International education schools have been called “Visa factories”. It has attracted headings of the nature ” A racket no one dares name”. It is really shocking and bringing a very bad name to Australia. Anybody who has a conscience must be getting agitated. I certainly am.
 
 It is about the time that we say “Enough is enough”. Not only the Aust Gov and its regulatory bodies must act but we the Indian community must act too.  If nobody acts, we risk the good name of this country itself getting a serious beating. It is not at a stage yet , I hope, that it can not be saved if the Gov agencies act decisively. We chose to live in Australia because we love to live here. If we love this country, then we ought to do everything which will not allow anyone to tarnish the good name of “Brand Australia”. We can never forget that this is the country where we have enjoyed and are enjoying our success and it is the country which our children will enjoy in future.
 
For our children’s sake, we do not want to have a situation that our education is looked down upon as useless when our children go for jobs all over the world. Some of our children would go and work all over the world as the the world has become a global village. Australia is a great country and we must not allow anyone to make it otherwise.
 
I have been in discussions with a large number of people from our background in recent days. I have also been talking with non-Indian Australians on these matters. It was gratifying to note that there was a general consensus about what needs to done in regards to International education.
 
In summary, it is about us including Aust Gov agencies, doing everything to maintain the good name of Australia and its brand recognition. It is also about maintaining the integrity of the Australian education and Immigration systems.
 
We will be able to do so if;
1.Australian Gov and its regulatory agencies do their jobs in exposing, investigating and prosecuting those who are involved in rorts and scams

2.Australian media exposes the rorters and scamers vigorously irrespective of who is involved

3.International students are guaranteed the education which they were promised when they signed the contract after understanding our system from authentic sources, before getting the Visa at the Australian embassies/High Commissions which is further followed by a verifiable and mandatory orientation here at the schools about Australian systems, ways, rules, regulations, what is On and what is not On

4.International students are placed in other relevant schools or refunded their money ASAP if they are unable to receive the quality education

5.Australian Gov and its regulatory agencies work ruthlessly and systematically in ensuring a good quality education for international students

6.Australian Gov works closely with Aust Universities and Overseas Governments in regulating the conducts of the education agents, operating on behalf of the educational providers

7.Australian Gov and its regulatory agencies consider the issues of infra-structure and capacity before giving permission for schools to enrol students and then monitor these issues randomly and frequently

8.International education and permanent residence visa are de-linked in an effective way by reversing some ill-advised changes brought in by Howard Gov around 2005

9.We have an international students’ ombudsman system for these students to go to if they have a problem with the schooling or employment as the legal system is very expensive in Australia.

10.Visa conditions are effectively policed as many work for far more than what is allowed

11.Australian police does effective policing in regards to crimes against international students by following the culprits/criminals vigorously and by being proactive rather than reactive

12.we, the Indian community approach and encourage international students to mix and mingle with the general “established” Indian community and by being the mentors to them in the new environment

13.we, as the community, take the initiative to establish an Indian international students’ benevolent fund to provide assistance to these students in certain well-defined emergency situations. The contributors for such funds must include students themselves, schools/universities, Australian Gov, Indian Gov and Indian community, knowing that there are no free lunches

There is some significant justification for a separate ministry at the federal/state levels for International education when this is generating more than $15 Billions which is number 3 earner for our economy. It is worth thinking about.

Assistance by the education providers in locating the appropriate accommodation for the initial 6 months and some subsidy for the transport would be other issues which should be considered.

We also need to make it mandatory that every student is maintaining the valid and current medical cover during his/her stay as the medical treatment is very expensive in Australia.
 
As far as we the Indian Australians are concerned, we must resolve to not socialise with the rorters and scamers from our own community. It should not be difficult as they are tarnishing the good name of our community and we do not want that to happen.
 
We also need to show leadership and tell our Indian media off for calling every assault on Indian students as racist attacks because 1. it is not a true and fair commentary and 2. it is potentially harmful to us. Australia has been projected as a racist country by the Indian media which is completely baseless. Indian media’s coverage has been hysterical, unprofessional and anything but objective. We, the Indian community do not believe that we are living in a racist country.
 
We need to project ourselves as a fair and caring society which we are but we also need to project us as a system which will not allow rorts or scams to succeed irrespective of who the scamers or rorters are. Jail is the right place if the rorter is an Australian resident/citizen and deportation is the fate if that person is a student.
 
Can we do it? Yes, we can. We do not have any other choice because anything else is going to harm the image of the very country which we love. I would even go to the extent of saying that anything else would be “Un-Australian”.
 
I hope that more would be ready and willing to join me in this……. A time has come when we join together and name this racket for what it is. After all, $15 billion dollars [out of which $2-3 Billion is from Indian students] is lot less than the long term harm to Australia and Australians if we do not do something effective to root out the rorts and bring in the fairness in the system for all the parties.
 
Regards
 
Dr Yadu Singh
Cardiologist
Baulkham Hills, NSW